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PRIVACY POLICY

At Hernandez Quality Painting ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a contact or estimate form, upload photos, or communicate with us directly regarding our residential and commercial painting services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy.

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, or describes you ("Personal Information") when you interact with us online, via phone, or in person.

A. Information You Provide Voluntarily

When you request a free estimate, fill out our contact form, send an email, or call/text us, we may collect:

  • Contact Information: Your full name, email address, phone number, and physical property address or zip code.
  • Project Details: Descriptions of your property, desired services (e.g., interior/exterior painting, drywall repair, cabinet refinishing), project timelines, and budget expectations.
  • Uploaded Files & Photos: Images or documents you upload to our website or send via email/text to help us evaluate surface conditions, drywall damage, or woodwork for estimation purposes.
  • Communications: Any notes, questions, or message content you include in your interactions with us.

B. Automatically Collected Information

When you visit our website, certain technical information may be automatically collected by our web hosting platform or analytics tools, including:

  • Device information (e.g., browser type, operating system, device type).
  • IP address and general geographic location.
  • Browsing actions (e.g., pages viewed, links clicked, time spent on pages, referring URLs).

2. HOW WE USE YOUR INFORMATION

We use the Personal Information we collect strictly for legitimate business purposes, including:

  • Providing Estimates & Services: Evaluating your project needs, preparing detailed written quotes, scheduling on-site visits, and executing contracted painting and restoration work.
  • Communicating With You: Responding to your inquiries, confirming appointments, sending project updates, and providing customer service via phone, text, or email.
  • Project Reference: Reviewing client-provided photos to prepare accurate estimates and pre-qualify surface preparation needs.
  • Improving Our Website & Services: Analyzing website usage trends to enhance site functionality, layout, and user experience.
  • Legal & Regulatory Compliance: Complying with applicable local, state, and federal laws, tax obligations, and licensing requirements.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your Personal Information to third parties or marketing companies.

We may share your information only in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, managing emails, processing online forms, or conducting our business (e.g., web hosting providers, contact form software). These providers are obligated to keep your information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to protect the safety, rights, or property of Hernandez Quality Painting, our clients, or the public.
  • Business Transfers: In the event of a merger, sale of company assets, or restructuring, client information may be transferred as part of the business assets.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use "cookies" and similar tracking technologies to enhance user experience, remember your preferences, and analyze website traffic. A cookie is a small text file placed on your device by a web server.

You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some portions of our website may not function properly.

5. DATA SECURITY

We take reasonable technical, administrative, and physical precautions to protect your Personal Information from unauthorized access, loss, misuse, or alteration.

Please note, however, that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. PROJECT PHOTOS & TESTIMONIALS

With your prior permission, we may take "before and after" photos of completed painting, cabinet refinishing, or wood restoration work to display in our website gallery or marketing materials. We respect your privacy and will never publish your full address, personal details, or sensitive household items alongside project photos without your explicit consent.

If you submit a testimonial or review, we may display your review (along with your first name, last initial, and city) on our website or marketing channels.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites, such as Google, Yelp, or social media platforms. We are not responsible for the privacy practices, content, or data handling policies of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. CHILDREN'S PRIVACY

Our website and services are directed to adults and homeowners. We do not knowingly collect or solicit Personal Information from children under the age of 13. If we learn that we have collected information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible.

9. YOUR CHOICES & RIGHTS

You have the right to:

  • Opt out of receiving future marketing emails or promotional communications from us at any time.
  • Request access to, correction of, or deletion of the Personal Information we hold about you.
  • Ask us to stop contacting you via phone or text message.

To exercise any of these rights, please contact us using the information provided below.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy to our website, with the revised "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

11. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

Hernandez Quality Painting

Attention: Armando Hernandez

4149 Sirius Ave

Lompoc, CA 93436